Shipping & Return Policy
Shipping & Return Policy
Shipping & Delivery
Shipping Fee
We offer Free Shipping on all orders across Pakistan.
Order Processing Time
- Orders are processed within 1–2 business days
- Orders placed after working hours may be processed the next day
Delivery Time
- Estimated delivery time: 3–5 business days
- Total delivery time = Processing Time + Shipping Time
Note: Delivery time may vary depending on location and product availability.
Delivery Areas
We currently deliver to all major cities and accessible areas across Pakistan.
Shipping Details
- Orders are shipped from Lahore (LHR)
- Multiple items may be shipped separately depending on availability
Address Changes
- Orders can be modified or canceled before dispatch only
- Once shipped, delivery details cannot be changed
Order Tracking Issues
- Tracking updates may take time to reflect
- If tracking is not updated after 7 days, please contact us
Partial Deliveries
- Orders may arrive in multiple shipments
- Please allow up to 7 days for all items to be delivered
Incorrect or Missing Deliveries
If your order shows delivered but is not received:
- Check with your local courier
- Verify your delivery address
- Contact our support team for assistance
Wrong Product Received
If you receive an incorrect item, contact us immediately via WhatsApp or email with details and proof.
Returns & Exchanges
Return Eligibility
We offer returns/exchanges only in case of manufacturing defects or incorrect product delivery.
⚠️ Returns are not accepted for change of mind.
How to Request a Return
To initiate a return:
Contact us via WhatsApp or email with:
- Order number
- Proof of purchase (invoice)
- Photos or video of the issue
Our team will guide you through the process.
Return Shipping Cost
- Return shipping cost is usually borne by the customer
- If the issue is verified as a seller-side error, we may cover the cost
Refund Policy
- Refunds are processed within 3 business days after inspection
- It may take 7–15 business days for the amount to reflect in your account
Non-Returnable Cases
Returns will not be accepted in the following situations:
- Products without valid proof of purchase
- Physical damage caused by misuse
- Products with tampered serial numbers or labels
- Used or opened products (unless defective)
- Products repaired by third parties
- Purchases from unauthorized sellers
- Free or promotional items
Customer Support
We are available to assist you:
- 📍 Store: G-1, Jeff Heights, Main Boulevard, Gulberg 3, Lahore
- 📞 WhatsApp: +92 325 4667773
- 📧 Email: ankerpakistanofficial@gmail.com
- 🕒 Hours: Monday – Saturday (11:00 AM – 10:00 PM)